Returns & Warranty

Try it. Love it. Keep it.

Every WAVON includes a 30-day risk-free trial and a full 1-year warranty—backed by our Concierge Team.

30-Day Returns

Free Shipping

1-Year Warranty

HSA / FSA Eligible

White Glove Concierge

Returns & Concierge Support Policy

Customer experience is our highest priority. Because WAVON products are performance-driven technology, all returns, repairs, and warranty requests must be initiated through our Concierge Team.

Start here (required)

Returns cannot be initiated by email, portal, or direct shipment without prior authorization.

📞 Call 810-545-6553 to begin any return or service request.

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for return:

Item must be unused and in original condition
Original packaging must be included
All tags must be intact
Proof of purchase is required

We do not offer exchanges. If you want a different product, return the original (if eligible) and place a new order.

How to Start a Return

Call 810-545-6553

Our Concierge Team will verify eligibility and walk you through next steps.

Receive Return Authorization (RA)

Approved returns receive an RA and shipping instructions.

Get your label (if approved)

We’ll email a return shipping label when applicable. Items sent without authorization are not accepted.

Return Shipping

You will receive a return shipping label via email (if approved)
A printer-less QR option may be available through USPS
Returns must be sent in original packaging to prevent transit damage

Return Address (Approved Returns Only)

Ship to

ATTN: Returns

Address

11395 N. Saginaw Rd, Suite 4
Clio, MI 48420

Damages & Issues

Inspect your order immediately upon receipt.

If your item is defective, damaged in transit, or incorrect, call 810-545-6553 immediately so we can evaluate and resolve the issue.

Restocking Fees

Returned items that show signs of use or damage may be subject to a 20% restocking fee
Final determination is made after inspection
All decisions regarding returns, repairs, and warranty claims are at the discretion of Ease Seating Systems, Inc.

Non-Returnable Items

The following items are final sale:

Refurbished products
Sale items
Gift cards
Custom or personalized products
Items returned after 30 days
Hazardous or regulated materials

Refunds

Once your return is received and inspected:

You will be notified of approval status
Approved refunds are issued to the original payment method
Store credit purchases are refunded as store credit only
Refunds typically process within 10 business days (banks may take longer)

If more than 15 business days have passed after approval, call 810-545-6553.

European Union – 14-Day Cooling Off Period

For orders shipped to the European Union, customers may cancel or return their order within 14 days without justification.

The product must remain:

Unused
In original packaging
With tags intact

Proof of purchase is required.

Wrong Product Received?

Call 810-545-6553 immediately. Our Concierge Team will arrange correction and provide return authorization if required.

Need help right now? All returns & service start with a call to the WAVON Concierge Team.

Call 810-545-6553 Contact Page

Important: Returns cannot be processed through email alone and cannot be shipped without authorization. All service begins with a call to the WAVON Concierge Team.

A personal loss became a twenty-year mission.

Our founders lost a family member to complications that should never have happened — consequences of prolonged sitting that the entire industry had simply accepted as inevitable. That grief became a refusal to accept the status quo.

What followed was two decades of relentless engineering. Hundreds of prototypes. Thousands of hours of testing. We weren't building a startup — we were solving a problem that had been ignored for too long. We worked with hospitals, collaborated with researchers, and iterated obsessively until the technology actually worked.

Then the U.S. Air Force came calling. They needed to solve extended seated performance for their pilots — in B-1 and B-2 bombers, in F-15 fighters — the most demanding seated environments on Earth. They tested our patented technology and published the results: 93% comfort improvement. Significantly improved alertness during extended missions.

Today, WAVON brings that same proven science to a different kind of high performer. Professionals, founders, creatives, gamers, drivers — anyone who takes their daily output seriously and refuses to let 8+ hours of sitting be the weakest link in their routine.

Trusted at 40,000 feet. Now trusted at your desk.

Fighter pilots are among the highest-performing, most monitored humans alive. When they needed seated performance technology for the most extreme conditions, they chose ours.

"Pilots using WAVON's patented technology reported significantly improved comfort and alertness during extended missions."

— U.S. Air Force Research Laboratory

93%Comfort Improvement

B-1 · B-2Bomber Programs

F-15Fighter Program

Engineers, not marketers. Obsessives, not opportunists.

Two Decades of Focus

While the wellness industry chased trends, we spent twenty years refining one thing: making the human body perform better when it's forced to be still. Every design decision, every patent, every iteration has been in service of that single obsession.

From Crisis to Category

We lost our facility. We rebuilt. We faced setbacks that end most companies. But the work was too important to stop — people depended on it. That resilience is baked into everything we make. WAVON isn't a product launch. It's the culmination of a life's work.

Now Serving the Performance Market

Our technology was proven on people who needed it most. Now we're bringing it to people who want to perform at their best — professionals, creators, and optimizers who refuse to let seated hours degrade their output, their recovery scores, or their quality of life.

Engineered in the USA

Designed, developed, and assembled in America. The same quality standards that earned the trust of the U.S. Air Force. No outsourced shortcuts. No compromises on materials or engineering.

The principles behind every product.

Science Over Marketing

Peer-reviewed by the U.S. Air Force. We don't make claims without data. Every feature exists because research demanded it.

Active Over Passive

Foam absorbs. Gel absorbs. Neither moves. WAVON is the only system that creates continuous micro-movement — the way your body was designed to work.

Performance Over Comfort

We don't just make sitting more comfortable. We make your seated hours more productive, less fatiguing, and less destructive to your body.

Transparency

$999 for a seating system is a real investment. We believe you deserve to know exactly why — and we'll show you the research.

Simplicity

Sit down. It activates. Stand up. It pauses. No buttons, no setup, no learning curve. The app is optional — the benefit is automatic.

No Compromises

USA-engineered. Premium materials. Air Force–validated technology. 30-day trial. 1-year warranty. We stand behind every unit.

Try it. Love it. Keep it.

Returns & Concierge Support Policy

Start here (required)

30-Day Return Policy

How to Start a Return

Return Shipping

Return Address (Approved Returns Only)

Damages & Issues

Restocking Fees

Non-Returnable Items

Refunds

European Union – 14-Day Cooling Off Period

Wrong Product Received?

We started with
one obsession.

A personal loss became a twenty-year mission.

Trusted at 40,000 feet. Now trusted at your desk.

Engineers, not marketers. Obsessives, not opportunists.

Two Decades of Focus

From Crisis to Category

Now Serving the Performance Market

Engineered in the USA

The principles behind every product.

Science Over Marketing

Active Over Passive

Performance Over Comfort

Transparency

Simplicity

No Compromises

Ready to feel the difference?

Try it. Love it. Keep it.

Returns & Concierge Support Policy

Start here (required)

30-Day Return Policy

How to Start a Return

Return Shipping

Return Address (Approved Returns Only)

Damages & Issues

Restocking Fees

Non-Returnable Items

Refunds

European Union – 14-Day Cooling Off Period

Wrong Product Received?

We started withone obsession.

A personal loss became a twenty-year mission.

Trusted at 40,000 feet. Now trusted at your desk.

Engineers, not marketers. Obsessives, not opportunists.

Two Decades of Focus

From Crisis to Category

Now Serving the Performance Market

Engineered in the USA

The principles behind every product.

Science Over Marketing

Active Over Passive

Performance Over Comfort

Transparency

Simplicity

No Compromises

Ready to feel the difference?

We started with
one obsession.